Medical Assistant Prep / Unit 24 MAS 581 short lesson, about 20 seconds
Messages and Confidentiality
Captions available
The idea
Patients may not want health messages left on an answering machine or with a coworker.
In practice
Ask patients whether you may call them at home or at work, and whether you may leave a message, and record their answer in the chart.
Where people slip
Without permission, leave only your name and the practice's callback number.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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