Medical Assistant Prep / Unit 24 MAS 578 short lesson, about 20 seconds
Answering the Telephone
Captions available
The idea
Answer every call courteously, with the practice's name and your own.
In practice
Find out who is calling, why and how urgent it is, then direct the call to the right team member, or handle it if it is within your role.
Where people slip
Record the caller's name and callback number on every message.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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