Medical Assistant Prep / Unit 24 MAS 580 short lesson, about 20 seconds
When the Caller Has an Emergency
Captions available
The idea
An emergency call is handled according to the practice's protocol, without delay.
In practice
Depending on how serious it is, the caller may be directed to emergency services or an emergency department, or seen in the office that same day.
Where people slip
Alert the provider at once, and follow the protocol rather than deciding on your own how serious it is.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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