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Medical Assistant Prep / Unit 24   MAS 584 short lesson, about 20 seconds

Open Hours and Wave Scheduling

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The idea

With open hours, patients come in without appointments and are seen in order of arrival.

In practice

With wave scheduling, several patients are booked at the start of each hour and seen in order of arrival, which gives flexibility within the hour.

Where people slip

Open hours make time management very hard, so few practices use them except walk-in clinics.

Your place on the trail

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