Medical Assistant Prep / Unit 24 MAS 576 short lesson, about 20 seconds
The Front Desk Sets the Tone
Captions available
The idea
The front desk is where patients first meet the practice, in person and by phone.
In practice
A pleasant, helpful greeting, a calm voice and full attention tell a worried patient they are in good hands, even before they see the provider.
Where people slip
Professional courtesy matters most with patients who are frightened, embarrassed or upset.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Something wrong in this lesson? Flag it · Sources for Medical Assistant Prep