Medical Assistant Prep / Unit 24 MAS 577 short lesson, about 20 seconds
Privacy at the Front Desk
Captions available
The idea
Front-desk conversations are easily overheard, so protect patient information in every exchange.
In practice
Sign-in sheets that ask for the reason for a visit are discouraged, and a casual remark about who was in the office can reveal private health information.
Where people slip
Never confirm to anyone, even a patient's relative, that a person was seen in the practice unless the patient has authorized it.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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