Medical Assistant Prep / Unit 1 MAS 004 worked example, 60 to 90 seconds
The Administrative Duties
The idea
On the administrative side, a medical assistant keeps the practice running: phones, schedule, insurance and supplies.
In practice
Step one is the telephone: answering calls, finding out what each caller needs, and routing the call to the right person. Step two is the schedule: booking appointments so that patients are seen and the provider's time is used well. Step three is insurance: helping patients with forms, and working with the codes that turn a visit into a bill. Step four is supplies: keeping count of medical and office supplies, and ordering more before anything runs out. All four tasks also involve the record, because each call, booking and claim belongs to a patient.
Where people slip
Administrative work is not separate from patient care. A booking error delays treatment, and a coding error can bill a patient for something that never happened, so the front office needs the same care as the exam room.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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