The Lost ARC / Unit 11 ARC 263 short lesson, about 20 seconds
Repair Is a Process
Captions available
The idea
The book's third principle: repair is a process, not an event; no single honest conversation undoes a significant violation.
In practice
Repeated, consistent demonstrations of changed behaviour, long enough to override the distrust filter.
Where people slip
Repair after an integrity violation takes longer, and is less certain, than building the original trust took.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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