The Lost ARC / Unit 11 ARC 265 short lesson, about 20 seconds
The Non-Apology
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The idea
The book singles out the performative apology as a failed repair: "I'm sorry you felt that way" manages responsibility instead of accepting it.
In practice
"In hindsight I would have handled it differently," set against "I made that decision, and it was wrong."
Where people slip
People can detect the difference, the book says, and the detection decides whether the repair is received as authentic.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
- Nothing yet depends on this.
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