The Lost ARC / Unit 11 ARC 262 short lesson, about 20 seconds
Repair Early
Captions available
The idea
The book's second principle of repair is timing: begin as soon after the violation as possible, before distrust starts filtering every interaction.
In practice
A leader who waits a month finding that ambiguous weeks have already been read as confirming the worst.
Where people slip
The longer the delay, the book says, the more imagined evidence of untrustworthiness accumulates, without any new violation.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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