The Lost ARC / Unit 11 ARC 261 short lesson, about 20 seconds
Matching Repair to the Violation
Captions available
The idea
The book's first principle of repair: the type of violation decides the strategy, drawing on Peter Kim, Kurt Dirks, Cecily Cooper and Edward Tomlinson.
In practice
A competence failure repaired by a sequence of better decisions; an integrity failure needing acknowledgment, responsibility and sustained change.
Where people slip
Improvement alone cannot repair an integrity violation, the book warns, because the question was about character, not ability.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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