The Lost ARC / Unit 11 ARC 254 short lesson, about 20 seconds
Integrity Versus Competence Violations
Captions available
The idea
Peter Kim and colleagues found in two thousand four that trust was repaired better by apology after competence violations, but by denial of blame after integrity violations.
In practice
A leader who misjudged versus a leader who lied, each needing a different route back.
Where people slip
The book's reading: integrity violations are read as evidence about character, which is why they are far harder to repair.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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