The Lost ARC / Unit 15 ARC 352 short lesson, about 20 seconds
The Diagnostic Tool
Captions available
The idea
The book calls active listening the diagnostic tool of leadership: the way a leader learns whether a person needs activating, protecting or support.
In practice
A leader learning about a person's capacity, emotional state, workload and aspirations before deciding what to do.
Where people slip
Without it, the book warns, leadership becomes guesswork applied to human beings, and guesswork applied consistently produces harm.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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