The Lost ARC / Unit 15 ARC 351 short lesson, about 20 seconds
Listening Changes the Speaker
Captions available
The idea
Avraham Kluger and Guy Itzchakov's twenty twenty-two review in the Annual Review of Organizational Psychology and Organizational Behavior examines the power of listening at work.
In practice
A speaker who, listened to well, gains clarity, generates new plans and feels more attached to the listener.
Where people slip
The review describes a mutual creative thought process; the book reads listening as an intervention, not passivity.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
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