The Lost ARC / Unit 15 ARC 357 short lesson, about 20 seconds
Listening to Behaviour
Captions available
The idea
The book's lesson from Lawson: when words cannot yet say anything, a leader can still listen to what a person's behaviour is saying, and respond to it.
In practice
Small structural changes, a moved deadline, a rerouted task, making the environment safer without asking for an explanation.
Where people slip
The book calls this the part the single-conversation version of active listening almost always leaves out.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
- Nothing yet depends on this.
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