The Lost ARC / Unit 12 ARC 283 short lesson, about 20 seconds
Reward, Tolerate, Model, Ignore
Captions available
The idea
The book names four ways leaders shape culture, what they reward, tolerate, model and ignore, and calls tolerate the most powerful and least understood.
In practice
A leader who espouses integrity but tolerates dishonesty in a high performer.
Where people slip
That single tolerance, the book says, announces that integrity is aspirational, not operational, and that the rules apply to some people only.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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