The Lost ARC / Unit 12 ARC 288 short lesson, about 20 seconds
Changing a Culture of Blame
Captions available
The idea
In the book's composite story, Anita inherits an engineering team that blames, and targets that one behaviour for a year.
In practice
Process questions instead of names, her own past mistake shared, and thanks for Patricia's concern: "You may have saved us three weeks."
Where people slip
A year later, even James, once blamed for the old failure, is among the team's most innovative engineers.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
- Nothing yet depends on this.
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