The Lost ARC / Unit 12 ARC 287 short lesson, about 20 seconds
Reinforce, Don't Enforce
Captions available
The idea
The book's rule for culture change: reward the new behaviour publicly and specifically, and reframe the old one rather than punishing it.
In practice
A leader responding to "That was James's decision" with "What information was available when that decision was made?"
Where people slip
Punishment, the book warns, creates a new form of fear, which is the opposite of the culture being built.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
- Nothing yet depends on this.
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