Medical Assistant Prep / Unit 11 MAS 255 short lesson, about 20 seconds
Build Rapport Before Sensitive Questions
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The idea
Establish rapport with a patient before asking about sensitive topics, so that the answers are accurate.
In practice
Introduce yourself, explain why you are asking, choose a private setting, and give the patient time to answer without feeling rushed.
Where people slip
If a barrier to communication exists, adapt your approach to the patient's needs.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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