Capstone Four: Documenting a Use

In practice

The original designer is moving to another team, and the process must be handed over. First, the feature gate record. It already states what the AI reads, the claim record, decision fields and templates; what it writes, draft letters only; and how drafts are reviewed. The new owner confirms each statement is still true, and finds one that is not: a later update lets the tool read customer emails for context. The gate record is updated, and the privacy review is rerun for the new input. Second, a Bronze pack for the claim letter as an object: its purpose, a definition, its fields marked required or optional, and what people do with it, from draft through approve to send. Third, the log. A year of accepted, edited and rejected letters shows the rewrite ratio fell, then rose again after a template change; the reason is recorded. Fourth, the model questions. The new owner reads the vendor's current model card against the original assessment and notes that the vendor changed the underlying model in the spring, which was never tested; a test on recent claims is scheduled. Fifth, ownership. The documents name the new steward, carry a version and date, and record the handover in their change logs.