The M-CaReM-AI Method: Defining Work for AI / Unit 1 MCM 013 short lesson, about 20 seconds
Hidden Domain Fracture
Captions available
The idea
Hidden domain fracture is the method's name for groups using the same word for different things, or different words for the same thing.
In practice
To sales a customer is the company that signs; to support, the person using the product; to billing, an account.
Where people slip
A requirement to reopen a case assumes everyone agrees what a case is. They do not.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
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