The Lost ARC / Unit 12 ARC 278 short lesson, about 20 seconds
The Gap
Captions available
The idea
The book locates cultural dysfunction in the gap between espoused values and basic assumptions, between the official culture and the actual one.
In practice
An organisation that espouses innovation while assuming risk is dangerous, or espouses collaboration while assuming resources are zero-sum.
Where people slip
The book calls the gap structural rather than hypocrisy, and says newcomers learn the actual culture long before the official one.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
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