The Lost ARC / Unit 10 ARC 231 short lesson, about 20 seconds
Two Kinds of Trust
Captions available
The idea
Daniel McAllister distinguished, in nineteen ninety-five, cognitive trust, based on evidence of reliability and competence, from affective trust, based on the quality of the relationship.
In practice
Trusting a manager because she follows through, and because you know she cares.
Where people slip
The book says the two grow differently: cognitive trust through consistent behaviour over time, affective trust through moments of genuine care.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
- Nothing yet depends on this.
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