The Lost ARC / Unit 10 ARC 228 short lesson, about 20 seconds
Ability, Benevolence, Integrity
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The idea
Mayer and colleagues named three qualities that make someone seem trustworthy: ability, the competence to deliver; benevolence, real concern for your welfare; and integrity, acceptable principles.
In practice
A leader who is competent but uncaring, or caring but unreliable, and trusted only partly either way.
Where people slip
Missing any one, the book adds, creates its own specific kind of distrust.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
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