The Lost ARC / Unit 10 ARC 234 short lesson, about 20 seconds
The Trust Account
Captions available
The idea
The book's image for accumulated trust is a trust account: a reserve of evidence, built by small daily behaviours, that a leader can draw on in hard moments.
In practice
Following through on small commitments, sharing bad news honestly, admitting mistakes and protecting people from unfair exposure.
Where people slip
The book is explicit that trust is built by evidence, not by authority, charisma or position.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
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