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The Lost ARC / Unit 8   ARC 213 short lesson, about 20 seconds

The Reconciliation Team

Captions available

The idea

In the book's composite story, Mr. Washington gives a cross-functional team six months and binding authority to unify three departments' databases.

In practice

A chaotic first month with walkouts, productive argument by month three, and a team that names itself the reconciliation team.

Where people slip

He did not solve the data problem, the book says; he created the conditions for others to solve it.

Your place on the trail

Every lesson rests on earlier ones and opens later ones. Tap any to jump.

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