Medical Assistant Prep / Unit 24 MAS 593 short lesson, about 20 seconds
Cancellations
Captions available
The idea
Cancellations by the patient or by the office are recorded and rescheduled.
In practice
When a patient cancels, ask the reason, note it, and offer another time; when the office cancels, notify patients as early as possible and record it.
Where people slip
Patients do not need the private reason for a provider's absence.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
Something wrong in this lesson? Flag it · Sources for Medical Assistant Prep