Medical Assistant Prep / Unit 24 MAS 595 short lesson, about 20 seconds
Checking Understanding at the Desk
Captions available
The idea
Patients often say yes to "Do you understand?" whether they understand or not.
In practice
Instead, ask patients to say back the key points, such as the date of their next visit or what to bring.
Where people slip
The teach-back method works at the front desk as well as in the exam room.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
- Nothing yet depends on this.
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