Generative AI at Work / Unit 6 GAI 142 worked example, 60 to 90 seconds
When to Escalate
The idea
Escalation moves an AI-assisted decision to someone with more authority or expertise, and it needs clear triggers decided in advance.
In practice
Step one: escalate when a check finds an error that you cannot resolve from the source material. Step two: escalate when the output touches a high-consequence area and you are not the named decision-maker. Step three: escalate when sources disagree and the disagreement affects the final outcome. Step four: escalate when the AI's output conflicts with your own professional judgment, and say so plainly. Step five: record the escalation, who took it, what was decided, and why.
Where people slip
The fourth trigger is the one people skip, because overruling a confident tool feels presumptuous. Unit two's automation bias is exactly that feeling.
Your place on the trail
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