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Generative AI at Work / Unit 6   GAI 145 worked example, 60 to 90 seconds

Reporting an Incident at Work

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The idea

Because NIST notes there are no formal external channels for AI incidents yet, workplace reporting runs through the organization's own incident process, and it follows four steps.

In practice

Step one: stop the harm first: correct the output, pause the use, or warn the people affected. Step two: report through your organization's normal incident route, saying that an AI system was involved and how. Step three: preserve the evidence: the prompt, the output, the sources, and the AI-use log entry. Step four: once the facts are known, feed the lesson back into prompts, review levels or the feature gate.

Where people slip

AI involvement is not a separate kind of incident and not an excuse. The same accountability applies as for any other error; the record of AI's part makes the fix possible.

Your place on the trail

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