The M-CaReM-AI Method: Defining Work for AI / Unit 4 MCM 084 short lesson, about 20 seconds
Zones
Captions available
The idea
Zones are the areas of work where things mostly live, such as intake, processing, communications, reporting, policy, and compliance and audit.
In practice
A Case appears in processing, reporting and audit, but its primary zone is processing, where it is created and changed.
Where people slip
The method recommends three to six zones, named in words the organization already uses.
Your place on the trail
Every lesson rests on earlier ones and opens later ones. Tap any to jump.
Builds on
Unlocks
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