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The Lost ARC / Unit 18   ARC 435 short lesson, about 20 seconds

No Forced Disclosure

Captions available

The idea

Carmen builds reliability through extreme consistency: same-time weekly one-on-ones, email replies within a day, and doing what she says.

In practice

Carmen never criticising her predecessor, and never asking people to recount what the previous regime did to them.

Where people slip

The book explains why: forcing people to disclose what they went through is itself a violation; they process it at their own pace.

Your place on the trail

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