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The Lost ARC / Unit 4   ARC 104 short lesson, about 20 seconds

Recognition Must Be Real

Captions available

The idea

The book draws on Jean-Pierre Brun and Ninon Dugas's two thousand eight analysis of employee recognition: recognition must be perceived as authentic to work.

In practice

"Great job, team!" landing badly with an analyst who knows her specific contribution went unmentioned.

Where people slip

The book's gloss: meaningful recognition is specific, sincere and tied to actual contribution; generic praise can be worse than none.

Your place on the trail

Every lesson rests on earlier ones and opens later ones. Tap any to jump.

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