Medical Assistant Prep / Unit 27 MAS 672 short lesson, about 20 seconds
Documentation Protects Against Abandonment Claims
Captions available
The idea
Documenting missed appointments and refusals helps show that the practice tried to continue care.
In practice
When a patient misses visits or declines follow-up, a dated note of each contact and the patient's response records the patient's choices.
Where people slip
Undocumented contacts did not happen as far as the record is concerned.
Your place on the trail
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Unlocks
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