Sociology / Unit 5 Soc 0644 short lesson, about 20 seconds
The Costs of Bureaucracy
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The idea
Bureaucracies generate predictable costs: rules followed past their purpose, slow response, diffused responsibility, and inequality reproduced through formally neutral procedure.
In practice
An expense claim is bounced between departments until the reimbursement window closes, through no fault of the employee.
Where people slip
These are consequences of the design, not failures of the individuals inside it.
Your place on the trail
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Builds on
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