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Evidence-Based Practice / Unit 13   EBP 1825 worked example, 60 to 90 seconds

Working an Unclosable Problem

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The idea

The technique: establish whether the problem is wicked before choosing a method; if it is, expect contested aims and no final solution, and set out to improve the situation rather than close it; keep appraisal standards intact; watch for effects outside where the change was made; and let the people doing the work hold a share of the decisions.

In practice

A recurring problem examined and found wicked — its aims disputed among the people affected, its causes each opening into another problem. Improvement chosen as the goal rather than resolution, with progress measured continuously. Candidate approaches still appraised to the unit's usual standard, because complexity is not a licence to skip that. Balancing measures set outside the unit where the change lands, since effects will not stay put. The decision shared with the clinicians who will carry it, and the gap between intended and actual performance kept visible rather than reviewed quarterly.

Where people slip

Decide first whether the problem is genuinely wicked. Labelling a definable problem wicked excuses the work of defining it, and that is the more common error by a distance.

Your place on the trail

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